Waters Corporation

  • Field Service Specialist

    Req. #
    Company Name
    Waters Division
    Field Service
    US-CA | US-CA-Pleasanton
    Regular Full-Time
  • Overview

    Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite.  As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFE, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.


    Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the San Francisco East Bay (North) area.  Key accounts that this position will support are located in Emeryville, Berkeley, Richmond and San Rafael.  Candidates who have 4 or more years experience with tandem quadrupole, ion trap or TOF LCMS are preffered. 



    • Install, perform maintenance, troubleshoot, and support Waters' product suite (LC, SFE, HPLC/UPLC, SFC, LC/MS, Informatics)
    • Establish and maintain collaborative relationships with external and internal customers ensuring their success
    • Manage customer expectations, by communicating work performed and providing follow up plan if needed
    • Ensure customer compliance regulations are followed
    • Deliver system level training at customer sites
    • Manage service inventory according to Waters policies
    • Issue field service reports on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times


    • BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.
    • 5+ years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, SFE, Informatics)
    • LC/MSMS experience.
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
    • Overnight travel as required including international travel for training


    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills


    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 


    Key Words

    Field Service Engineer, MS, HPLC, UPLC, SFE, SFC, compliance, GLP, Mass Spectrometer, Purification, UHPLC, Empower, Masslynx, Chemistry, Bay Area, East Bay, North Bay, Pleasaton, Dublin, Concord, Walnut Creek, El Cerrito, Albany, San Pablo, , San Leandro, Oakland, Emeryville, Berkeley, Richmond, San Rafael, Novato, San Francisco, Alameda, LC/MS/MS. TOF, Ion Trap, Tandem Quad, Marin County, Customer Experience Engineer,


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed