Waters Corporation

  • Chemistry Technical Service Specialist II

    Req. #
    9359
    Company Name
    Waters Division
    Category
    Technical Support
    Location
    US-MA-Milford
    Type
    Regular Full-Time
  • Overview

    Working within a small, close-knit team of highly-trained world-class chromatography experts, you will be providing telephone/e-mail/text chat support for Waters Corporation customers, potential customers, and internal personnel that require technical assistance.  Technical support will include operational and applications troubleshooting, product recommendations, and the handling of product quality complaints for Chemistry Consumable products including HPLC columns, sample preparation devices, analytical standards & reagents, and associated items.  Occasional travel may be required.

    Responsibilities

    • Provide technical assistance via the telephone/e-mail/text chat to Waters Corporation customers, potential customers, and Waters employees in the following areas: product information, troubleshooting, and applications support with respect to Chemistry Operations products (HPLC columns, sample preparation devices, and other chemistry consumable products.)
    • Qualify sales leads as appropriate and forward them to the appropriate field or in-house sales representative(s).
    • Evaluate product quality or customer satisfaction issues to determine whether the problem is product, application, or user related. Initiate the replacement of product under warranty if appropriate. Relay information to the appropriate internal groups.
    • Document all interactions in the appropriate call tracking system.
    • Continuously update and expand knowledge of Waters’ products and applications, as well as competitive offerings, market trends, and HPLC literature.
    • Represent Waters at product trade shows as well as deliver educational or product seminars.
    • Other duties and assignments as assigned by supervisor.

    Qualifications

    • B.S. or B.A. with course work in chemistry, biochemistry, biology or engineering or a strong technical background combined with a good working knowledge of Water's chemistry products and HPLC and/or SPE method development and troubleshooting and at least 3-5 years experience in a relevant position.
    • Strong interpersonal skills.
    • Polished communication skills, both written and verbal.
    • Strong telephone, typing, problem solving, analytical, and listening skills.

     

     

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     

    Key Words

    Technical Support
    HPLC
    UPLC
    Column
    Chromatography
    Solid-Phase Extraction
    SPE

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