With ease of use and customer experience excellence becoming more and more of a differentiating factor, Waters is on a mission to change our culture and provide superior customer experience across all of our products, services, and solutions. While traditional analytical ‘performance’ remains a key attribute, increasingly users require more complete solutions that offer accessibility, dependability and deployability that ultimately deliver differentiated business value. Many factors are catalyzing these changes in requirements; some examples in the broader business environment include:
Waters has recently opened a state of the art Customer Experience Design Center (XDC) to support the customer excellence strategy across all of our products, services and solutions. This enables us to observe how users interact with our products in a monitored yet natural-looking environment. Waters is looking for an experienced and passionate researcher who can design, develop, execute and support customer experience activities through the XDC. We need someone with finesse and a leaders’ voice who can do their best work under deadline whilst driving a complex set timeline of tasks.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.