Waters Corporation

  • Field Service Engineer

    Req. #
    9314
    Company Name
    Waters Division
    Category
    Field Service
    Location
    US-CA
    Type
    Regular Full-Time
  • Overview

    Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite.  As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

     

    Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the San Francisco Bay area.

     

    Responsibilities

    • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
    • Establish and maintain collaborative relationships with external and internal customers ensuring their success
    • Manage customer expectations, by communicating work performed and providing follow up plan if needed
    • Ensure customer compliance regulations are followed
    • Deliver system level training at customer sites
    • Manage service inventory according to Waters policies
    • Issue field service reports on a daily basis to document work performed
    • Maintain sound knowledge regarding the technology and customers' application demands
    • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
    • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

    Qualifications

    • BS/BA in Chemistry or Biology, engineering or other science related field
    • 6 years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
    • Valid Driver's License in good standing is mandatory
    • Ability to perform effective system level troubleshooting
    • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
    • Overnight travel as required including international travel for training

    Competencies:

    • Must possess a strong customer focus
    • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
    • Personal sense of integrity and trust
    • Effective time management skills
    • System level approach to problem solving
    • Analytical mindset with a strong drive to resolve open issues
    • Excellent verbal and written communication skills

     

     

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     

    Key Words

    service engineer, field service, engineer, troubleshoot, hardware, LC/MS

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