Waters Corporation

  • HR Shared Service Representative

    Req. #
    Company Name
    Waters Division
    Human Resources
    US-DE-New Castle
    Regular Full-Time
  • Overview

    The HR Shared Services Representative is the first point of contact for employees and managers on HR process, system and policy requests.  The person in this role will assist in the implementation of the Global Shared Services department within Waters Corp.


    • Responds to customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support. 
    • Maintain a broad high level understanding of all HR policies, procedures, and programs.
    • Owns the case management process, including opening cases, and managing escalation where required.  
    • Process various HR forms related to new-hire onboarding, change-of-status, performance reviews, benefits, compensation and termination of employment. Inputs employee personal data into human resources information system (HRIS) database and/or documents activities as requested.


    • Minimum 2 years related work experience
    • Communicate effectively in both oral and written form
    • Strong service orientation
    • Ability to address and resolve inquiries regarding policy and procedural items
    • Proficiency with Microsoft Excel and Word
    • Demonstrated ability to manage sensitive or confidential information
    • Operates with integrity, transparency and humility
    • Acts as a true company owner to advance the overall interests of Waters
    • Carries a broad global perspective of markets, tech, and trends
    • Balances clear strategic thinking and accountability in execution to deliver results
    • Actively creates the conditions for Waters’ people and teams to succeed



    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 



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