Waters Corporation

  • Trade Operations Supervisor

    Req. #
    Company Name
    Waters Division
    Transportation Handling
    US-MA-Franklin | US-MA-Milford
    Regular Full-Time
  • Overview


     The Trade Operations Supervisor oversees the Import/Export activity for Waters US, and will work with a variety of departments within Waters to ensure smooth and expedient movement of goods while maintaining compliance with applicable regulatory requirements and meeting customer expectations. This role is a vital part of a team responsible for executing the day to day logistics activity for Waters US.


    This position further requires the supervision of Import, Export and Traffic Administrators and 2 Distribution Planners within the Global Distribution Organization at Waters.


    The Trade Operations Supervisor will also manage the relationship with, and monitor the performance of, Waters designated Customs Brokers and Freight Forwarders.


    • Supervise 8 direct reports; Provide leadership, coaching, feedback and direction to achieve company goals and objectives.
    • Interface with internal/external customers, foreign subsidiaries, distributors, vendors, brokers, and carriers to ensure efficient movement of goods into and out of the US.
    • Develop, execute, and implement internal controls to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Ensure routine evaluation of processes to perform at optimal levels.
    • Conduct periodic export and import self assessments (compliance audits) and implement any necessary corrective actions. Oversee import/export record retention process.
    • Compile Monthly Metrics, report anomalies, identify trends and implement process improvements as necessary.
    • Provide input in relation to selection, evaluation, and performance of carriers to ensure competitive positioning of cost and transit time for both internal and external customers
    • Collaborate with the Global Trade Compliance team on corporate training, process improvement projects, and coordinating any changes to local procedures related to regulatory updates. Work with GTC and internal organizations to implement cost avoidance measures for freight, duty, and associated logistics services.
    • Regularly attend training, stay abreast of regulatory changes and updates. Provide training to staff and others as necessary.
    • Develop and Oversee the Order Management function within the Trade Operations Team- responsible for monitoring customer orders and meeting customer requested delivery dates, interfacing with Manufacturing plants, and demand planners to ensure stock availability, and tracking to delivery



    • Bachelors Degree and minimum of 3 years of Trade or Logistics experience required
    • Supervisory experience required
    • Strong working knowledge of international business practices, transportation laws, and US Customs requirements required (LCB a plus)
    • Familiarity with SAP or Other ERP system
    • Strong leadership skills
    • Must be able to handle multiple tasks
    • Excellent attention to detail and organizational skills
    • DOT/IATA Experience
    • Must be a team player and self starter


    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.



    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 


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