Waters Corporation

  • Senior Service Support and Development Engineer

    Req. #
    8692
    Company Name
    Waters Division
    Category
    Field Support
    Location
    US-MA-Milford
    Type
    Regular Full-Time
  • Overview

    Waters Corporation is currently seeking a Service Support & Development Engineer who will provide technical support for Waters Informatics software and applications.  In this role, the individual provides technical support for escalated application and software related issues experienced by our customers and the Waters’ Field Service organization.  

    Responsibilities

    • Provide technical support for Waters software and applications to the customers and Service Engineers
    • Document support activities using the Waters’ Customer Interaction Tracking system (CIT)
    • Write system change requests to document anomalies and defects identified in customer service requests
    • Perform troubleshooting on installations and to assist the Field Service Engineers
    • Engage with external customers via remote control interfaces such as WebEx, TeamViewer and GoToMeeting
    • Create test environments in support of Waters’ products, applications and customer requirements
    • Coordinate and support OEM vendor relationships with respect to ongoing support on behalf of Waters
    • Provide guidance to other members of the Service Support team and Waters Global Services teams with respect to technical and business requirements for new systems and applications
    • Provide technical training, as required
    • Assist with the development of technical support content, including installations and troubleshooting documentation
    • Create detailed procedures and work instructions for use by Waters’ Field Service engineers and external customers

    Qualifications

    • Bachelor’s degree in a technical/scientific discipline or suitable qualifying experience
    • 4+ years of qualifying experience in the Computer Sciences or related fields of study
    • Experience providing technical support within a scientific software/instrumentation vendor or within a customer organization for scientific software applications preferred
    • Working knowledge of Microsoft operating systems both current and historical versions
    • Working knowledge of networking protocols
    • Experience with Intel based server and work station hardware platforms is required
    • Experience with UNIX and LINUX based server and work station hardware platforms is desired
    • Experience with virtualization software is desired, (e.g. VMWare, Oracle VM Virtual Box)
    • Certification in Oracle Database Administration is a plus
    • Capability to write PLSQL code and PowerShell code is highly desired
    • Knowledge of Waters products and markets, including applications, systems and solutions is desired
    • Communication, organizational, presentation and problem solving skills are desired 

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     

    Key Words

    NuGenesis, Support, Oracle, Waters

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