Waters Corporation is current leading a search for a Senior Service, Support Engineer to provides technical training and day-to-day support to the global service organization, internal customer technical support groups, and repair department. Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters' products and technologies. The Service Support Engineer will define service requirements for new products as part of the new product project team and coordinates development, completion, and distribution of Service product introduction packages and training packages.
Provide real time support to the Global Field Service force on Waters hardware and software products, including instruments, systems, application specific modules and system control software. Primary contact is via telephone, email and service tracking software. Establish and maintain an effective relationship with the field organization with a focus on achieving a consistently high level of customer satisfaction.
Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.
Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.
Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.
Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.