For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Waters Corporation is current leading a search for a Senior Service, Support Engineer to provides technical training and day-to-day support to the global service organization, internal customer technical support groups, and repair department. Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters' products and technologies. The Service Support Engineer will define service requirements for new products as part of the new product project team and coordinates development, completion, and distribution of Service product introduction packages and training packages.
Provide real time support to the Global Field Service force on Waters hardware and software products, including instruments, systems, application specific modules and system control software. Primary contact is via telephone, email and service tracking software. Establish and maintain an effective relationship with the field organization with a focus on achieving a consistently high level of customer satisfaction.