Waters Corporation

  • Senior Service, Support and Development Engineer

    Req. #
    8296
    Company Name
    Waters Division
    Category
    Technical Support
    Location
    US-MA-Milford
    Type
    Regular Full-Time
  • Overview

    Waters Corporation is current leading a search for a Senior Service, Support Engineer to provides technical training and day-to-day support to the global service organization, internal customer technical support groups, and repair department. Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters' products and technologies. The Service Support Engineer will define service requirements for new products as part of the new product project team and coordinates development, completion, and distribution of Service product introduction packages and training packages.

     

     

    Responsibilities

    • Provide real time support to the Global Field Service force on Waters hardware and software products, including instruments, systems, application specific modules and system control software.  Primary contact is via telephone, email and service tracking software. Establish and maintain an effective relationship with the field organization with a focus on achieving a consistently high level of customer satisfaction. 

    • Provide technical service training on new and existing products to new hire personnel, Field Service and internal support personnel.
    • Evaluate and recommend special tools and test equipment. Instruct service personnel in use of tools and equipment.
    • Coordinate and input product related issues to Quality organization and Product Management. Document service procedures and technical service notes.
    • Document calls andcomplete follow up system transactions.
    • Plan, implement and evaluate service training programs.
    • Provide on site assistance to Waters’ Global Field Organization as directed by support manager.
    • Test and evaluate customer instruments as required within the scope of Service Support.
    • Participate in new product projects.
    • Potential for up to 25% travel may be required.

     

    Qualifications

    • BS degree in related technology or equivalent experience.
    • 5 + years experience with Waters’ products and applications or related industry experience.
    • Prior customer related or field related experience is beneficial in this role
    • Demonstrated interpersonal skills in a customer related field.
    • Polished written, verbal communication and presentation skills.
    • Demonstrated organizational skills, able to handle multiple tasks simultaneously.
    • Excellent telephone, problem solving, analytical and listening skills.
    • New Product process experience. (getting product to market)
    • Computer Skills- Word processing, Excel, email, and corporate business solutions.(i.e. SAP)
    • Travel required into Field organization – 10- 15%

     

     

    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     

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