For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Waters Corporation, a worldwide leading provider of Analytical Laboratory solutions, is committed to the success of its customers in a wide range of scientific industries including Pharmaceuticals, Food Safety, Clinical Research and Chemical Materials among others. To ensure customer success Waters employs a sizable field service and support organization. In our never ending quest to provide world renowned services, this Service organization is set to undergo a large scale transformation that will encompass our processes, practices, structure & systems.
The Service Transformation Program Leader will work closely with the VP of Services to drive this change and is responsible for overseeing how this transformation affects all aspects of support for this field organization globally, and is thereby also responsible for the success of our field organizations and our customers. The successful candidate brings an understanding of the latest service & support strategies and technologies, and will develop and execute a plan to integrate these into Waters Service organization and service processes where they add value.