Waters Corporation

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Director, Marketing Operations/Services

Director, Marketing Operations/Services

Req. # 
Company Name 
Waters Division
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.



Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


Reporting to the Vice President of Marketing, the Director of Marketing Operations will be responsible for contributing to the commercial development of Waters business in partnership with various functional groups to achieve the company’s financial objectives. The Director will partner with the product and market segment leaders, commercial operations and the leader of the content and communications team to support development of marketing plans that align with the CEO’s vision and corporate strategy.


The Director will lead a team of Directors/Senior Managers (4+ direct reports) and about 20+ indirect reports responsible for:


  • Marketing technology selection, integration and optimization, including web site and e-commerce.
  • Project management and marketing plan support.
  • Budgeting and budget tracking.
  • Training and education of marketing staff on the latest best practices in B2B marketing.
  • Process optimization for marketing activities, including campaigns, the annual marketing planning process, etc.
  • Creative services.


He/she will continue to drive Waters Digital Evolution with a key focus on Customer Experience, Digital Platform Technology, and eCommerce.  Additionally the position will work with leaders across Sales, Commercial Operations, IT and Legal to ensure global commercial excellence and adherence to brand standards as set forth by the corporate standards. 


  • Continue to drive Waters Digital Evolution with a key focus on Customer Experience, Digital Platform Technology, and eCommerce.
  • Oversee and ensure the Digital Marketing Team’s successful global implementation of AEM Adobe Experience Manager
  • Enforce brand standards across business units, ensuring consistency and adherence to the standards and protecting intellectual property.
  • Advise content and communications group on digital marketing and communications strategies
  • Responsible for oversight of the entire Global Marketing Services budget
  • Lead Marketing project management function, which includes commercialization project managers
  • Provide direction to the leader of the Creative Services group
  • Manage multiple external communications agencies and professionals, including online and offline designers, copy writers, production and printing specialists.
  • Lead, develop & motivate a direct team of marketing professionals and influence cross-functional teams across the organization



  • Senior Marketing professional with 10+ years of experience.
  • Bachelors Degree required, MBA preferred.
  • Experience driving digital evolution through integrated marketing platforms
  • Experience leading teams, including leading other people managers
  • Experience in B2B businesses, preferably in the life science industry.
  • High-level strategic thinking with the ability to concisely translate complex scientific topics to a wide range of audiences.
  • Experience working closely with field sales organizations to implement marketing programs with measurable business impact.
  • Outstanding project management skills and experience managing multiple vendors, marketing partners and agency partners.
  • Balance of strategic and execution skills.
  • Excellent communication
  • Creative, innovative and future-oriented.
  • Adaptable and able to create and be successful in a dynamic cross matrix environment
  • Passion to manage, engage and develop people.
  • Strong analytical and excellent communication skills, essential to support business proposals and win the support within a data-driven organization.
  • Highly analytical and adept at turning data and insights into global marketing strategy
  • Strategic Mindset in order to see ahead to future possibilities and translating them into breakthrough strategies


Key Words

Digital Marketing, Digital Transformation, MBA, Marketing, eCommerce, Digital Evolution, Customer Experience, e-commerce, website, online marketing