Waters Corporation

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Field Technical Support Specialist

Field Technical Support Specialist

Req. # 
Company Name 
Waters Division
Field Support
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. SPECIFICALLY, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products Primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE: WAT) with more than 6,500 employees and is Represented in 100 countries around the world.



Waters Corporation is an Equal Opportunity Employer. All Qualified Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status protected.


Waters is seeking a dynamic individual to fill the role of a field Technical Support Specialist. Responsibilities include demonstrating Waters full range of products and services, including Ultra Performance Liquid Chromatography systems, Mass Spectrometers, Software, Consumables and Services for the Southeast District, comprising North Carolina through Florida. The desired candidate should be a self-starter and able to work as a team with the local Account Managers and specialists in performing demonstrations, analyzing samples, conducting training, and delivering presentations to help drive sales in the district. 


The foundation of the Technical Support Specialist’s role is to develop a keen understanding of the customers’ technical needs/challenges and to provide support to effectively convey Waters solutions to those customers across several markets (e.g., pharmaceutical, clinical, food, translational research and materials characterization).


This position may be based in either Research Triangle Park, NC or Atlanta, GA.


  • Help district meet or exceed its sales targets
  • Perform demonstrations on Waters solutions
  • Deliver seminars to help develop new prospects and penetrate competitive accounts
  • Visit customers with Account Managers and Specialists to highlight Waters solutions and help customers with their challenges
  • Build technical competency on Waters solution and to be perceived by colleagues and customers as a resource
  • Keep current on new instrumentation, software, and competitive information


  • Degree BS / Master / PHD in scientific areas: such as chemistry, biology, or biochemistry
  • At least 3 years experience chromatography, preferably providing technical support/troubleshooting of scientific instrumentation (UPLC, Mass Spec, LC/MS).
  • Strong technical background in analytical technologies, especially LC and MS 
  • Experience with Waters Products strongly preferred 
  • Field sales and/or marketing is a plus
  • Action orientation and self-driven for results
  • Good communication and presentation skills
  • Good organization / planning / time management skills
  • Strong interpersonal skills and a good listener
  • Matured disposition, positive attitude and strong sense of commitment
  • Adaptive to dynamic and changing environment



Key Words

sales, chromatography, UPLC, LC/MS, MS, field, customer, laboratories, biochemistry, marketing, communication, support