Waters Corporation

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Training Operations Manager, Americas

Training Operations Manager, Americas

Req. # 
Company Name 
Waters Division
Field Support
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.



Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 


The Training Operations Manager is responsible for operational planning, forecasting, goal setting, and resource coordination for service training delivered for the Americas service team to facilitate delivery of world-renowned services.


  • Partner with Americas’ service managers in the development of their employees by providing guidance on learning paths, course priorities, and mentoring activities. Support new hire onboarding to maximize time-to-contribution and time-to-proficiency.
  • Manage day-to-day operations of the Milford-HQ training center, and provide logistical support to local training centers. Achieve targets for Americas’ course availability and effectiveness. Monitor and manage KPIs to drive operational excellence.
  • Maintain training labor, expense, asset, and inventory budgets, provide monthly forecasts, and contribute to development of business cases for incremental spend.
  • Recruit, hire, retain and develop the Milford-HQ training operations team. Manage staff in the day-to-day performance of their jobs.
  • Contribute to training plans as inputs to the Waters Product Development Process. Propose and execute delivery strategies to satisfy new product training requirements.
  • Identify and assess opportunities to improve effectiveness and efficiency of training delivery and associated practices. Lead initiatives to realize targeted outcomes.
  • Drive compliance to Waters Quality Systems, Good Laboratory Practices, and Environmental Health & Safety standards within Global Services Education classrooms and laboratories.
  • Create, administer, and maintain training polices, processes, procedures, and forms.
  • Represent Global Services Education by participating on Waters Global Services project teams.


  • BS/BSc or higher in chemistry, biology, or related science; MS/MSc in education or business is beneficial.
  • 5+ years of work experience supporting training and/or field organizations.
  • 2+ years of operations and budget management with or without direct reports.
  • Ability to influence non-direct reports and lead cross-functional teams.
  • Exceptional organization and communication skills. Detail- and action-oriented.
  • Enthusiastic and self-motivated. Ability to work well with diverse managers and employees.

Key Words

services, education, training, operations, field, manager, americas