Waters Corporation

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Training & Laboratory Support Technician

Training & Laboratory Support Technician

Req. # 
Company Name 
Waters Division
Field Support
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,000 employees and is represented in over 100 countries around the world.



Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 


The Training and Laboratory Support Technician (Entry Level) will provide operational and logistical support for Global Services Education trainers, classrooms, and laboratories. Through this support role, the individual will be responsible for maintaining a safe, effective, and professional training environment.


The successful individual will be well-organized, action oriented, and self-directed with demonstrated proficiencies in communication, time management, critical thinking, situational adaptability, and customer focus.  The role requires technical skills in scientific and engineering disciplines.


  • Support day-to-day operations and logistics of services training courses held in Milford headquarters.
  • Conduct weekly pre-course preparatory activities for GSE laboratories and classrooms. Administer post-course follow up activities upon course completion on a weekly or bi-weekly basis.
  • Provide on-site hospitality for field-based trainers. Coordinate pre-course logistics and conduct any laboratory and/or classroom preparations in time for field-based trainer’s arrival.   
  • Perform preventative maintenance to ensure operational effectiveness of training instrumentation, equipment, and systems at all times.
  • Manage capital equipment inventory as required to provide on demand “working spare” units.
  • Assist trainers during training courses by providing timely troubleshooting and repair of instruments.
  • Provide trainers with other operational and/or logistical support as needed to guarantee the delivery of productive and effective services training courses.
  • Stock and maintain the chemical, consumables, and spare parts inventories of GSE laboratories.
  • Oversee facilities work orders to maintain frequent disposal of chemical and other waste from laboratories. Liaise with facilities to coordinate maintenance/repair requests as needed. 
  • Uphold Environmental Health & Safety standards within GSE laboratories. Serve as primary contact for internal EH&S audits and 24-hour emergency point of contact.


  • Minimum of an Associate’s degree in science or engineering (chemistry, biology, biomedical or related)
  • Bachelor’s degree preferred.
  • Prior experience working in a laboratory setting and/or providing instrumentation service and/or support role is beneficial.
  • Demonstrated organization skills, communication ability, high productivity, and willingness to take initiative.
  • Strong interpersonal savvy and keen customer focus. Enthusiasm to work collaborative within a team.

Key Words

training, laboratory, support, education, technician, services, operations, logistics, classroom, liquid chromatography, mass spectrometry