Waters Corporation

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Field Service Engineer

Field Service Engineer

Req. # 
7736
Company Name 
Waters Division
Category 
Field Service
Location 
US-CA
US-CA-Pleasanton
Type 
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.

 

 

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite.  As a Field Service Engineer, working for an industry leader, you'll join a global team of engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFE, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

 

Waters Corporation is seeking a highly skilled, motivated and customer focused professional to join our world-leading Field Services Organization in the San Francisco East Bay area.  

 

Responsibilities

  • Install, perform maintenance, troubleshoot, and support Waters' product suite (LC, SFE, HPLC/UPLC, SFC, LC/MS, Informatics)
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

  • BS/BA in Chemistry or Biology, engineering or other science related field
  • 2 plus years experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, SFE, Informatics)
  • Valid Driver's License in good standing is mandatory
  • Ability to perform effective system level troubleshooting
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

Competencies:

  • Must possess a strong customer focus
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
  • Personal sense of integrity and trust
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills

 

Key Words

Field Service Engineer, MS, HPLC, UPLC, SFE, SFC, compliance, GLP, Mass Spectrometer, Purification, UHPLC, Empower, Masslynx, Chemistry, Bay Area, East Bay, North Bay, Milpitas, Fremont, Pleasaton, Dublin, Hayward, Union City, San Leandro, Oakland, Emeryville, Berkeley, Richmond, San Rafael, Novato, Petaluma, Santa Rosa