Waters Corporation

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Principal Systems Specialist

Principal Systems Specialist

Req. # 
7403
Company Name 
Waters Division
Category 
Field Service
Location 
US-MA-Milford
US-NJ
Type 
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.

 

 

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters’ product suite.  Within the field services organization is an elite group of Principal Systems Specialists who have technical expertise across all Waters’ product suite.  As a Principal Systems Specialist working for an industry leader, you will be committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software as well as provide mentoring for our field service engineers.  In this role, you'll have the opportunity to provide high level technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, TOF MS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

 

We are currently seeking a Principal Systems Specialist who will provide high level support to customers and field service engineers in the North Service District.

Responsibilities

  • Establish and maintain collaborative relationships with external and internal customers ensuring their success
  • Provide extensive technical support and system level troubleshooting
  • Manage and drive resolution for challenging customer situations in conjunction with the Field Service Engineer
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Act as a coach and systems expert for our MS Field Service Engineers
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports on a daily basis to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities and needs for Waters solutions
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

  • BS/BA in Chemistry or Biology, engineering or other science related field
  • Minimum of 5 years experience with Waters’ product suite (LC, LC/MS, HPLC/UPLC, TOF MS, Informatics) conducting advanced installation, troubleshooting and support
  • Valid Driver's License in good standing is mandatory
  • Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
  • Overnight travel as required including international travel for training

Competencies:

  • Must possess a strong customer focus
  • Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs
  • Personal sense of integrity and trust
  • Effective time management skills
  • Advanced system level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills