For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,500 employees and is represented in over 100 countries around the world.
Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
We are looking for a Senior Engineer to join our newly formed LC/MS Systems Support & Development team supporting high performance MS systems from the Milford headquarters facility. In this role you will be expected to provide day to day support to the global field service organization and internal technical support organizations along with technical training instruction. Additional support will include managing third level escalation of critical issues reported from the field organization.
Technical support includes assistance with operation, troubleshooting, maintenance and validation of Waters products and technologies. You will also be involved in defining the service requirements for new products as part of new product project introductions. You will coordinate development, completion and distribution of service product introduction packages and training packages.