Waters Corporation

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Director of Sales Operations

Director of Sales Operations

Req. # 
Company Name 
Waters Division
Field Sales
Regular Full-Time

More information about this job

Company Description

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.



Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


Waters Corporation is currently leading a search for a Director of Sales Operations to join our company.  In this newly created position, the Director of Sales Operations will create and execute a Sales Operations business plan for Field Sales with the close collaboration of our Marketing, Finance and Business Systems teams.


The Director of Sales Operations must be a highly motivated, results oriented Sales Operations Manager with the proven ability to manage projects, provide analytics to motivate sales reps and managers within an organization. 


  • Define, develop and implement processes and tools that will allow our field sales team to achieve their targets. Specific focus areas on Sales Efficiency, Sales Assessment and Sales Training.
  • Provide analytics for Field Sales and Management in the areas of Customer Relationship Management and Data Integrity; Reporting Tools to measure Key Performance Indicators of the Field Sale force, optimization of Lead Generation and Management programs and assist in and make recommendations in Incentive Planning
  • Make recommendations to processes in areas such as platforms for CRM, field sales reporting and system pricing strategies.
  • Streamlines business processes including maximizing business systems in use and measuring ROI, assessing future needs for sales information, as well as improving forecasting and pipeline management.
  • Ensure systems and resulting information is useful and effective for the sales team and management. Communicate Best Practices across the Americas Field Sales and Management teams.
  • Oversight of Fleet Management will also be part of the responsibility.


  • BS/Masters; MBA preferred
  • Minimum of 5+ years Commercial Operations experience, with Sales Management knowledge
  • Strong technical background in business analytics, preferably with experience in providing support for sales organization selling capital equipment as well as service and aftermarket products.
  • Ability to turn data insights into sales strategy
  • Ability to execute strategy within a matrixed environment
  • Excellent communication and presentation skills
  • Excellent organization / planning / time management skills
  • Good listening and strong interpersonal skills with proven track record of managing by influence
  • Adaptive to dynamic and changing environment
  • Must have an ability to pro-actively identify and resolve problems and maximize the efficiency of a sales organization.

Key Words

Director of Sales Operations, Director of Commercial Sales Operations, Commercial Sales, Sales Analytics, Commercial Analytics