Principal Client Services Project Manager

Role Summary

The Project Manager is responsible for the successful delivery of customer software implementations within the Professional Services organization. This role ensures projects are delivered on time, within scope and budget, while driving high customer satisfaction and measurable business outcomes.

The Project Manager acts as the central point of coordination between customers, sales, product, and delivery teams—ensuring alignment, proactive risk management, and execution excellence throughout the project lifecycle.

Project Delivery & Execution

• Lead end-to-end implementation of software solutions from kickoff through go-live and transition to support
• Define project scope, objectives, timelines, and deliverables in partnership with stakeholders
• Develop and manage detailed project plans, including milestones, dependencies, and resource allocation
• Ensure adherence to implementation methodology, governance, and quality standards

Customer Engagement

• Serve as the primary point of contact for customers during implementation
• Establish strong relationships with executive sponsors and project stakeholders
• Facilitate regular status meetings, steering committees, and executive updates
• Manage customer expectations and ensure alignment on scope, timelines, and outcomes

Cross-Functional Coordination

• Collaborate with Sales, Solution Consultants, Product, Engineering, and Customer Success teams
• Coordinate internal and external resources to ensure successful delivery
• Drive accountability across all stakeholders for assigned tasks and deliverables

Risk & Issue Management

• Identify, assess, and mitigate project risks proactively
• Manage scope changes through formal change control processes
• Escalate critical issues appropriately and drive timely resolution

Financial & Operational Management

• Manage project budgets, forecasting, and profitability (where applicable)
• Track utilization and ensure efficient use of Professional Services resources
• Ensure accurate and timely project reporting in internal systems (e.g., PSA tools)

Quality & Outcomes

• Ensure solutions are delivered in alignment with customer business requirements
• Drive adoption and realization of defined success criteria
• Support post-implementation handoff to Customer Success and Support teams

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or related field
• 5+ years of project management experience, preferably in SaaS or enterprise software implementations
• Proven track record managing complex, customer-facing projects
• Strong understanding of software implementation methodologies (Agile, Waterfall, or hybrid)
• Experience with project management tools (e.g., MS Project, Smartsheet, Jira)

Preferred Qualifications

• PMP (Project Management Professional) or equivalent certification
• Experience in Professional Services or consulting organizations
• Familiarity with SaaS delivery models and cloud-based applications
• Experience managing enterprise-level accounts

Core Competencies

• Customer Focus: Ability to build trust and drive customer satisfaction
• Execution Excellence: Strong planning, organization, and time management skills
• Communication: Clear and concise communication across technical and executive audiences
• Problem Solving: Ability to navigate ambiguity and resolve complex challenges
• Leadership: Influences without authority and drives cross-functional alignment
• Business Acumen: Understands financial and operational drivers of project success

Waters Corporation (NYSE:WAT)  is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.  

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.