Principal Collections Analyst

Waters Corporation is currently leading a search for a Principal Credit and Collections Analyst to join our organization. The focus areas of this position will be to evaluate customer credit lines, drive collections activities on a portfolio, identify/resolve customer disputes and provide regular updates to management regarding the portfolio. The position will also be responsible for identifying potential bad debts and making recommendations to address them. 

• Gather and analyze financial information to make decisions about credit lines for customers in the portfolio (using sources like Dun & Bradstreet, bank references, trade references, public financial information, relevant news articles); stay up to date on external best practices and share with team members.
• Manage collections process for assigned demanding portfolio: ensure customers have received their invoice(s), seek to resolve problems, and confirm payment timing.
• Identify and resolve customer disputes leveraging the appropriate cross-functional stakeholders; maintain active, cross-functional relationships.
• Proactively collaborate with Waters’ Sales and Service teams to evaluate extended payment term requests for potential orders; suggest opportunities to expand business through the use of credit terms to management.
• Train new hires on relevant systems and processes.
• Provide excellent customer service to Waters’ customers.
• Ensure daily invoices required to be uploaded in a customer portal are completed each day, handle all rejections, and provide feedback to the Digital Commerce team to improve the process.
• Identify potential bad debts within the portfolio, assist less experienced peers and summarize for management.

Other duties as required by management.

Waters Corporation (NYSE:WAT)  is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.  

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.