Intern, Business Data Analytics - Customer Experience & Service Offerings

The Business Data Analytics Intern will support the Global Service organization by developing customer experience models that help differentiate and optimize service offerings across regions and customer segments. This role focuses on analyzing install base, service contract, and customer experience data to identify insights that inform service portfolio design, pricing, and go‑to‑market strategies. The intern will work closely with Service, Commercial Operations, and Analytics teams to translate data into actionable recommendations that improve customer value and drive service growth.

This is a 10-12 week summer internship and is based out of the TA Instruments site in New Castle, DE.

• Analyze service and customer experience data (e.g., install base, service contracts, service interactions, response and resolution metrics) to identify patterns and segmentation opportunities
• Support development of customer experience models that differentiate service offerings by customer type, usage, and regional needs
• Identify drivers of customer satisfaction, retention, and service contract attach/renewal
• Develop dashboards, reports, and visualizations to communicate insights clearly to service and commercial leaders
• Partner with Service and Commercial teams to translate analytical findings into practical recommendations for service offerings and value propositions
• Contribute to documentation of methodologies, assumptions, and insights to support scalability and repeatability of analytics

Deliverables / Outcomes

• A customer experience segmentation or model linked to differentiated service offerings
• Clear recommendations on how service offerings can be tailored to improve customer value and commercial outcomes
• Visual analytics or dashboards supporting service decision‑making

Required

• Currently pursuing a Bachelor’s or Master’s degree in Data Analytics, Business Analytics, Industrial Engineering, Economics, or a related field
• Strong analytical skills with experience using Excel and/or data visualization tools
• Ability to structure and analyze data to answer business questions
• Strong communication skills with the ability to present insights to non‑technical audiences

Preferred

• Experience with Power BI, SQL, Python, R, or similar analytics tools
• Familiarity with customer experience metrics, service operations, or commercial analytics
• Exposure to CRM or ERP data (e.g., Salesforce, SAP)
• Interest in service business models, customer experience, and data‑driven decision‑making

What You’ll Gain

• Hands‑on experience applying analytics to real‑world service and customer experience challenges
• Exposure to global service and commercial operations
• Experience working with cross‑functional teams and senior stakeholders
• Opportunity to influence how service offerings are designed and differentiated using data

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.