Sr Technical Support Specialist

As a Light Scattering Specialist, this role will focus on sales supporting and marketing activities implementation. You will be required to work with cross-functional departments such as Marketing, Service, Sales, etc. to boost Waters business in local territories. Your knowledge of technology and working experience in analytical chemistry lab are strongly encouraged to make Waters Customer Success. This position would cover the (North and East ) region. 

• Identifies long-term methods to increase value through the development of relationships, markets, and customers
• Provide application consultancy services and technical support to end users both in the area of liquid chromatography and Mass Spectrometer.
• Conduct or support local seminars, marketing events and solution demonstration on the customer sites.
• Plan, localize and implement diversified business development programs according to program codes in related industries.
• Work closely with sales to achieve and exceed business goals.
• Team work with Marketing, Service and Sales teams to collect, evaluate, and forecast the local business data.

• BS or higher in Chemistry, Biology, or Biochemistry.
• Formal training in consultative and value selling
• Prior experience in a technical lab or field support role is a plus
• Highly motivated to achieve targets
• Well organized, on time, reliable
• Excellent work ethic
• Ability to communicate clearly and optimally with customers and colleagues
• Strong team and organizational skills
• Willingness and ability to travel. Anticipated travel up to 60%. 
• Three (3) years in field sales.
• Three (3) years’ experience selling solutions involving instrument, software and consumables
• Three (3) years of hands-on experience with light scattering, HPLC or related analytical instruments
• Knowledge of biopharmaceutical characterization technique
• Strong organizational and time management skills
• Ability to learn and use  CRM quickly and efficiently.
• Strong written and verbal communication and social skills, advanced computer skills
• Strong analytical skills and ability to draw conclusions and observations from market trends and unit analysis.
• Substantiated capability to negotiate and close business.  

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.