Change Enablement Leader

Waters Service is recognized as #1 in customer satisfaction in our industry.  We rely on a culture of continuous improvement to provide outstanding service.  We're seeking a Change Enablement Leader to solve a critical challenge: ensuring that business process improvements and new tools reach our 1,300+ global service professionals consistently and effectively 

• Design and implement a communication framework that ensures critical change information reaches field teams consistently
• Partner with regional directors to translate weekly KPI performance into specific, actionable communication and adoption strategies for territory managers
• Build capability in territory managers to effectively drive adoption of multiple concurrent initiatives without overwhelming their teams
• Create accountability mechanisms and support tools that help territory managers succeed rather than simply measuring their compliance
• Monitor adoption tracking systems that provide early warning indicators and enable rapid course correction
• Establish champion networks within regions to accelerate peer-to-peer adoption and knowledge sharing

• 3-5 years of experience in change management, organizational communication, or process improvement roles, preferably in service-oriented or field-based organizations
• Demonstrated ability to influence and build consensus across multiple organizational levels without direct authority
• Experience designing communication strategies that reach distributed teams or field personnel
• Strong analytical skills with experience using data and metrics to drive adoption and behavior change
• Excellent written and verbal communication skills with ability to tailor messages for different audiences and organizational levels
• Project management experience with ability to coordinate multiple concurrent initiatives

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.