Sales Support Coordinator

In this hybrid role (i/e on-site 3 days, Tuesday – Thursday), the individual will support internal/external customers, Americas field sales/service organizations, in-house personnel and technical/sales.  Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing systems and the processing of customer orders/quotations/returns.  

• Research quote requests with sales reps and suggest pricing and/or configuration alternatives to best suit customer financial needs and application requirements
• Process formal written bid responses in accordance with company and department policies and procedures
• Aid with bid specifications, bid lists, legal documentation, terms & conditions, certificates of insurance, bid bonds and fees
• Assist customers with product configurations relative to pricing and will prepare written quotations and enter orders
• Function as a focal point for special projects and on the job training
• Aid/provide guidance to junior staff members
• Aid department management including but not limited to reporting requirements, metrics, candidate interviews and workload prioritization
• Contribute to and update ISO work instructions
• Partner with Contracts Administration to identify legal issues pertaining to purchase order contingencies 

• Minimum of an associate’s degree or in lieu of a degree a high school diploma with 3 years’ experience supporting sales orders/quotations/returns 
• 3-5 years’ experience supporting a field/sales organization.  Preferably Sales Force focusing on a medical device, biotech or high-tech product
• Excellent verbal and written communication skills  
• Ability to multi-task and prioritize workload and work independently
• PC Literate – familiar with Microsoft office tools (i/e Excel, PowerPoint, Teams, Word)
• Knowledge of SAP preferred but not required
• Detail Oriented – excellent analytical skills
• Positive, “can-do” attitude and sense of team camaraderie
• Ability to read and understand Purchase Order Terms and Conditions

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.