Customer Service Representative

Seeking a detail-oriented and customer-focused professional to join our fast-paced call center team, responsible for processing orders, return authorizations, and quotations for spare parts and chemistry products. In this role, you’ll support our Sales Representatives and internal teams while resolving customer issues efficiently. Join a dedicated customer service team committed to delivering exceptional support to both internal and external customers. 

• Accurately initiate and manage the order processing cycle, reviewing and modifying orders as necessary

• Process quotations and responses to RFQs within 24 hours

• Create return authorizations and process associated credits or rebills as applicable

• Resolve order-related issues, including pricing, availability, terms, and delivery concerns

• Collaborate with Accounting to address post-shipment issues and order discrepancies

• Coordinate with cross-functional teams to ensure timely order fulfillment and expedite shipments when needed

• Communicate professionally with internal and external customers via phone and email, actively supporting the chemistry consumables call center and continuous improvement initiatives

• Associate’s degree preferred

• 2–5+ years of prior customer service experience in a fast-paced environment

• Excellent verbal and written communication skills with a professional phone demeanor

• Strong interpersonal skills with the ability to resolve problems effectively and efficiently

• Familiarity with Sarbanes-Oxley (SOX) compliance and ISO work instructions

• Experience with Electronic Data Interchange (EDI) is a plus

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook

• Prior experience with SAP or similar ERP systems is highly desirable

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.