Sr Principal, Business Process Analyst (Software Development)

Our Center for Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.

As a Sr Principal, Business Process Analyst (Software Development), you will be responsible for delivering step-change improvements in our software development processes. This will require you to understand our current state, define a future-state vision, and work collaboratively as part of a cross-functional team to implement the changes. The desired business outcome is to accelerate innovation by improving efficiency and effectiveness of teams engaged in software development. Success will require close collaboration with, and the ability to influence, colleagues across a global organization. This position is ideally suited for a self-starter that is comfortable in a dynamic environment, with experience in conceptual and analytical problem solving 

• Analyze existing software development processes to identify inefficiencies, bottlenecks, and areas for improvement

• Collaborate with engineering, product, and QA teams to capture requirements and map end-to-end development workflows

• Develop and document standardized best practices, process flows, and SOPs for the software development lifecycle (SDLC)

• Recommend and implement process improvements to increase development velocity, code quality, and team collaboration

• Supervise and measure KPIs related to development efficiency, such as cycle time, lead time, and deployment frequency

• Facilitate continuous improvement initiatives like Agile retrospectives, root cause analyses, and process audits

• Work closely with DevOps and tooling teams to streamline CI/CD pipelines and automate manual workflows

• Support Agile transformation by aligning teams with Scrum, Kanban, or other frameworks and tracking alignment

• Ensure compliance with internal policies and industry standards for secure, maintainable, and scalable development

• Act as a liaison between business partners and technical teams to align process improvements with strategic goals

• 10+ years of experience in business process analysis, with a focus on software development and IT operations

• Deep understanding of software development methodologies (Agile, Scrum, SAFe, DevOps, Waterfall)

• Proven track record of leading large-scale process improvement initiatives in software engineering environments

• Strong analytical and problem-solving skills, with experience using tools like BPMN for process mapping

• Familiarity with software development tools such as Jira, Confluence, Git, and CI/CD platforms

• Experience working with cross-functional teams, including product management, engineering, QA, and DevOps

• Excellent communication and stakeholder management skills, with the ability to influence at all organizational levels

• Certifications such as Lean Six Sigma, PMP, CBAP, or Agile (e.g., SAFe Agilist, CSM) preferred

• Strong business acumen and ability to align technical process improvements with organizational goals and KPIs

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Engineering, or related field

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.