Sr Implementation Project Manager

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking an Implementation Project Manager to support the very successful growth of our LC/MS businesses across the US Great Lakes in the Central Region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. 

People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets, we are able to increase the business even within very challenging economic circumstances. 

At Waters, our Implementation Project Managers [IPMs] play a key role in ensuring successful deployments of our cutting edge systems and their solutions at our customers sites.

The role is collaborative of nature, working closely and effectively with multiple stakeholders both internal and external to ensure seamless implementations that deliver a high level of customer satisfaction.

An IPMs typical internal network consists of sales specialists & managers, manufacturing, the order processing team, logistics, finance, application specialists, field service engineers/managers and product quality, externally they partner with logistic partners, 3rd party suppliers and of course our customers.

Working hybrid (home office and field) the role requires agile project management skills and an ability to balance multiple projects in parallel with a strong understanding of our technologies and our customers’ needs.

• Full ownership of the implementation process as per Waters SOP’s, ensuring systems are deployed effectively, efficiently, in a timely manner with a high-degree of customer satisfaction.
• Assist sales colleagues in pre-sales activities to help set customer expectations and ease concerns for potential new orders.
• Carry out a technical review of all system sales orders within a defined territory to ensure all items are ordered to ensure a successful and seamless implementation.
• Visit, liaise and build partnerships with our customers working closely together to ensure their sites are fully prepared to accommodate system installations.
• Co-ordinate internally with service managers to ensure the required resources are planned to complete implementations successfully and efficiently.
• Work with our order processing teams and logistics teams to co-ordinate deliveries from various distribution centers to ensure all order components arrive safely and timely.
• Build effective external partnership with logistic providers, 3^rd party suppliers and other building services companies and act as the conduit to our customers giving a sense of ownership, confidence and accountability.
• Ensure full compliance to all steps of the defined Implementation Process end-to-end, ensuring full documentation and reporting of each step.
• When at customers site, be the ears and eyes of Waters and engage in meaningful conversations to understand their challenges and help provide solutions and potential business opportunities to Waters.
• Review customer feedback surveys to evaluate completed Implementation Projects, closing the loop with our customers and using the feedback as a vehicle to taking learnings from and drive future improvements.
• Act as a role-model for compliance ensuring all personnel and resources involved in the projects compliantly update the systems of records.
• Ensure quality issues are logged correctly and collaborate with Waters Quality departments to report matters promptly.
• Participate in regular internal escalation meeting especially around Implementation issues.
• Take ownership and plan any returns and reverse logistics pertaining to implementation projects.
• Comply to both Waters and our customers Environmental, Health & Safety policies and ensure other Waters staff visiting customer premises do so also.
• Have a solid technical understanding of Chromatography, Mass Spectrometry, and regulatory requirements for pharmaceutical and clinical environment.

• Forward thinking, always searching for new and better ways of doing things and driving continuous improvement.
• Advocate and effectively drive collaboration across Waters other business functions to identify initiatives that will facilitate and contribute to mutual success for our customers and Waters.
• Embrace, advocate and drive change and transformation in line with the corporate direction and the ever-changing external business environment.
• Help drive service operations to meet/exceed Waters global and local service performance metrics and targets.

Education:

• You hold a Science based or Project Management degree in a relevant subject matter.

Experience:

• Successful experience in LC or MS.
• Desired Project Management experience or demonstrated ability.
• An understanding of GMP/GLP requirements.

Competencies:

• Demonstrates a “can do” attitude and presents themselves as an “Ambassador” of Waters in the most professional way.
• At least three years relevant practical experience in field service related or other technically related area.
• Project Management skills.
• Strong customer skills.
• Strong relationship building and collaboration skills, ability to work across a matrix organization with multiple internal and external stakeholders. An ability to work and engage at all levels within the subsidiary.
• Appreciation of legislation relevant to the customer environment.
• Calm under pressure.
• Highly organized.
• Excellent time management skills- ability to balance multiple projects at any one given time.
• Strong influencing skills.
• Good business acumen.
• Fluent in LOCAL and English (Written and Spoken)

Travel:

• A clean driving license and a valid passport will be required;
• This territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as business support, meetings, and training.

A disclosure of any criminal convictions may be required as some of our customers work in sensitive and confidential government areas  

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.