Sales Support Coordinator

Waters Corporation is currently seeking a Sales Support Representative to join our organization.  In this role, the individual will support external customers, Field Sales, in-house personnel and technical/sales.  Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing of systems and the processing of customer orders/quotations/returns.     

• Provide high quality, accurate, and detailed information when preparing instrument quotes and processing revenue transactions
• Provide front-line internal/external customer telephone support for domestic and internal customers
• Assist customers with order issues/delivery requirements as well as non-warranty returns and trade-ins
• Enter miscellaneous internal orders as needed
• Research customer issues and problem solve with special attention to billing issues, delivery discrepancies and overall customer satisfaction
• Ensure customer best pricing (i.e. contractual accounts and sales promotions) is accurately quoted by understanding/reviewing promotions and data contained in the MAPPs database.

• Minimum of an Associates degree or in lieu of a degree a high school diploma with 3 years experience supporting sales orders/quotations/returns. 
• 3-5 years experience supporting a field/sales organization.  Preferably sales force focused on a medical device, biotech or high tech product
• Excellent verbal and written communication skills  
• Ability to multi-task and prioritize workload and work independently
• PC Literate – familiar with MS Word & Excel
• Knowledge of SAP preferred but not required
• Detail Oriented – excellent analytical skills
• Positive, “can-do” attitude and sense of team camaraderie
• Ability to read and understand Purchase Order Terms and Conditions

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.