Product Specialist

Waters Clinical Business Unit provides globally recognized leadership in the area of LIMS systems for Newborn Screening laboratories.  This includes implementing and training new client implementations and existing client upgrades.

A Product Specialist is responsible for working directly with customers to understand their laboratory workflow and operational needs, and then to work with the development teams to translate those needs into functional requirements for a Clinical LIMS solution for the customer's laboratory. The Product Specialist is also responsible for Quality Assurance and testing of new features and functions within new versions, preparation and amendment of training and user guides, assistance and domain knowledge to software engineers in the resolution of support logs, and face to face formal training both on-site and by webinar to ensure smooth implementations for clients and minimise issues at go-live. Additionally, this role involves the generation and presentation of documents, videos and other materials at presentations, client demonstrations and conferences.

• Work directly with customers to understand their workflow and operational requirements
• Work with LIMS development team to translate user requirements into functional solutions
• Evaluate LIMS solutions
• Configure and build customer solutions
• Develop training material and train customers in use of Waters Clinical LIMS products
• Resolve complex customer workflow issues
• Provides expertise in the use of Clinical LIMS products to colleagues from across the organisation and customers.

25% or less travel may be required.

• Degree in relevant scientific discipline
• 5 plus years working experience in Diagnostic lab and/or Newborn Screening lab environment
• Experience with using and configuring Laboratory Information Systems software
• Excellent written and oral communication skills
• Ability to work independently and as member of small team

The general base pay for this position ranges from $90,000 year to $120,00 year. Pay is based on several factors including market location, job-related knowledge, skills, and experience.

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.