Waters Corporation

Analytics Manager - Digital Commerce

Req. #
Company Name
Waters Division
US-MA-Milford | US
Regular Full-Time



Do you want to be a part of a global digital transformation journey and help grow multi-million $$ digital and B2B Commerce business? Would you like to work on improving customer experience and launch a brand new Waters.com site experience?

If yes, lets chat.


About the role:

The Digital Commerce Analytics Manager is responsible for data analysis and insights-based reporting to support website functionality that maximizes revenue and improves customer experience. This role will work collaboratively with digital marketing, eCommerce/eProcurement stakeholders and IT teams to benchmark and report on key performance indicators and leverage data mining activities to identify areas of opportunity.


Who are we seeking to attract?

We are seeking individuals to join our team of talented digital professionals who share never-ending passion and an unwavering focus on our customer experience. Here at Waters, we believe that hiring and developing the best talent will lead to diversity of perspectives, ideas, and cultures to create better products and services as well as a welcoming and dynamic workplace.  

Waters is changing, and we’re excited about what’s next. Join us.


Primary Responsibilities:

  • Build and manage a team of engaged, curious digital analysts
  • Be accountable to daily, weekly and monthly reporting on the health of the digital commerce sales funnel, both eCommerce and eProcurement
  • Conduct deep analysis on customer pathing and insights to optimize site experience
  • Measure and report on A/B test performance on Waters.com, recommend next steps based on outcomes
  • Evaluate the contribution of marketing channels to overall site performance. Recommend strategic shifts to marketing spend to improve ROI
  • Define requirements to track all necessary web data to understand funnel performance, working closing with Engineering teams to implement as needed
  • Assist in finding insights and create recommendations via written and verbal communications that can be understood by a broad audience
  • Establish & maintain strong relationships with key stakeholders in eCommerce, eProcurement, Marketing, Product Partner Management and Sales to drive actionable insights.
  • Provide Ad hoc analysis in support of the Digital Product Management team



  • Bachelor's degree in Computer Science, Engineering, Economics, Statistics,  Analytics, or other quantitative discipline
  • 5-7 years of experience in data analytics, direct or database marketing, applied mathematics discipline, econometrics, and/or statistics
  • 5+ years’ experience with Adobe Analytics or Google Analytics
  • 1-3 years’ experience managing other analysts
  • Immediate to advanced skills in Excel required, proficiency with SQL preferred
  • Must be detail oriented with strong analytical and communication skills
  • Strong analytical skills. Ability to problem solve independently. Able to analyze large volumes of raw data, draw conclusions, and develop actionable recommendations.
  • Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint.

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   


Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.   



Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 



Key Words

Analytics, Commerce Analytics, eCommerce Analytics Digital Marketing "zzz"


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